When off-the-shelf SaaS doesn't fit, we build the portal or web app your operation actually needs — for customers, patients, members, admins, teams, or partners.
What you get when this service is part of a Yab engagement. Scoped per project.
Self-serve account pages, document access, billing, support tickets, renewals — written to slot into the systems behind them, not replace them.
Intake forms, document upload, secure messaging, appointment management, EHR-aware workflows. HIPAA-aware design from day one.
The internal tools your team needs but no SaaS sells — order desks, fulfillment dashboards, partner managers, content moderation panels.
Multi-tenant portals where partners, referrers, or franchisees can transact, report, or self-serve without IT having to onboard them by hand.
SSO, role-based access control, scoped permissions, and an audit trail your security team can actually point at. Not bolted on at the end.
Portals that read from and write to your CRM, ERP, billing, ticketing, or EHR — not data silos that need yet another sync built next year.
Clean code, written tests, documented APIs, and a deploy pipeline your team owns. The portal grows with the business, not against it.
WCAG 2.2 AA throughout — semantic HTML, keyboard nav, screen-reader-aware components, prefers-reduced-motion respected.
Operating numbers and posture you can quote back to us. These are commitments, not aspirations.
Real engagements where this service was load-bearing. Click through for full case studies.
EHR-integrated patient intake, referral coordination, and clinical document handling across six clinics.
Clinic-facing ordering, result delivery, and account portal integrated with LabWare LIMS and clinic EHRs.
Multi-tenant partner platform with role-aware access, attribution automation, and CRM integration.
The shape of a typical engagement. Phases overlap on larger projects, but the sequence is the same.
Workshops with the people who'll use the portal every day. Journeys, edge cases, the messy reality. We come back with wireframes and a written scope.
Auth model, data model, integration map, deploy target. Decisions made in writing so they survive turnover and audits.
Two-week increments with working software at the end of each. Stakeholders see real progress, not slide-deck progress.
Phased launch by user cohort. Training, documentation, and a clear roadmap for the next slice of capability — owned by your team.
Sectors where we’ve done this service often enough to know the patterns — and the patterns that don’t work.
The things people ask before they reach out. If yours isn’t here, send it over — we’ll add it.
When the workflow is specific enough that you keep paying SaaS vendors to bend their product to fit — or worse, asking your team to bend their process to fit the product. Custom usually wins when there's complex role logic, deep integration with systems of record, or a partner/referral structure that doesn't fit a generic platform.
Mostly TypeScript on the front end (Next.js or Astro) with PHP/Laravel or Node services on the back end. We're stack-pragmatic — if your team already runs Rails or .NET, we'll work in that. We pick the stack that you can hire for, not the one we feel like writing.
SSO via your existing identity provider (Okta, Auth0, Microsoft Entra, Google) where possible, with role-based access control and scoped permissions inside the app. Audit trails are wired in from the first commit, not added later.
Yes — that's most of the reason these projects exist. The portal is usually the front door to systems you already run; we build the integrations alongside the UI, not as a separate phase.
WCAG 2.2 AA is the baseline. We audit before launch and after every major release. For public-sector or healthcare work where accessibility is a legal requirement, we can engage a third-party auditor at your discretion.
Most clients move onto a Support & Growth retainer for iterative improvements, monitoring, and security updates. Some take the codebase fully in-house. Either is fine — there is no lock-in.
One reply within a business day. No sales pipeline. We’ll either propose a path or point you somewhere better.