Launch is not the end. We host, maintain, monitor, train, and improve the platforms our clients run — and pick up where other agencies left off.
What you get when this service is part of a Yab engagement. Scoped per project.
Cloud-hosted on Cloudflare, AWS, or your existing cloud account. Backups, monitoring, alerts, and incident response in scope — not a surprise upcharge.
Dependency upgrades, CMS patches, vulnerability monitoring, secret rotation. Quarterly security review for clients on the higher tiers.
Periodic audits against WCAG 2.2 AA, remediation of issues found, advisory on new content patterns. Useful for organizations under AODA, ADA, or Section 508 requirements.
Real-user monitoring, Core Web Vitals tracking, alerting when things slow down — with the engineering hours to actually fix what's flagged.
Editor walkthroughs, recorded sessions, written documentation. New team members get up to speed without us in the room.
A monthly budget of engineering hours you can spend on whatever you want — new features, content patterns, integration tweaks, A/B tests.
SLA-backed response times, a real person on the other end of the alert. Postmortems written for every incident, not buried.
Every quarter we send a written health report: security posture, performance trend, accessibility status, dependency drift, and the next thing worth doing.
Operating numbers and posture you can quote back to us. These are commitments, not aspirations.
Real engagements where this service was load-bearing. Click through for full case studies.
EHR-integrated patient intake, referral coordination, and clinical document handling across six clinics.
NetSuite-integrated B2B commerce with account pricing, quote workflows, and a customer portal that handles 80% of orders.
Member portal, supply-chain integration, certification program, and public impact reporting on one platform.
The shape of a typical engagement. Phases overlap on larger projects, but the sequence is the same.
Whether we built it or you did, we start with a written audit: security, performance, accessibility, integrations, dependencies. Findings shared in writing.
Fix what's actively broken or risky. Wire up monitoring. Document the runbook. Most onboardings surface a few quick wins worth doing first.
Ongoing patching, monitoring, response, and editor support. Monthly hours used however you want — features, fixes, content patterns.
Every quarter, a written health review and a recommendation for the next thing worth doing. You stay ahead of drift instead of behind it.
Sectors where we’ve done this service often enough to know the patterns — and the patterns that don’t work.
The things people ask before they reach out. If yours isn’t here, send it over — we’ll add it.
Yes — about half of our support work picks up where another agency or in-house team left off. We start with a written audit so we both understand what we're inheriting, then stabilize before we add anything new.
The smallest plan is hosting plus monitoring plus monthly patching. Most clients want a few engineering hours each month as well — that's usually where the real value sits.
No. Month-to-month after the first 90 days, with the codebase, the hosting account, and the documentation in your name from day one. If you want to leave, you leave with everything.
Yes, on the higher tiers. We have a small team and partner with a 24/7 NOC for first-response so you're not waiting on a single engineer's phone.
We can produce the artifacts auditors ask for — access logs, change history, vulnerability reports, runbooks — and sit in on the audit. We don't replace your GRC vendor, but we work alongside them.
One reply within a business day. No sales pipeline. We’ll either propose a path or point you somewhere better.